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Issue with "Clear Channel" button
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July 1, 2016
12:31 pm
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mr-sgabuzen
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Hi,

I'm unable to clear my channel data in "channel settings" menu.

I click on the button but nothing happens.

My channel number is: 122892

July 2, 2016
11:20 am
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0xFF
Poland, Kwidzyn

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The same for my two channels - can't clear data with "Clear Channel" button.

July 2, 2016
12:30 pm
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Hans
Natick, MA

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Thanks for reporting. We are working on possible resolutions. In the meantime, if you are able to create new channels, and use them for new data. I know that does not solve every situation, but that is what is possible right now.

July 4, 2016
4:38 pm
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dukbilt

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Any update?

July 5, 2016
3:30 am
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sesom
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Clearing a channel does also not work via API. When I try to do so by 

curl -i -X DELETE 'https://api.thingspeak.com/channels/130945/feeds?api_key=YESIUSEDMYUSERKEY'

I get

Connection: close
Status: 500 Internal Server Error
X-Request-Id: eb10f8ef-81e3-413c-98bb-d3f57a0350bd
X-Runtime: 0.444630
X-Powered-By: Phusion Passenger 4.0.57
Date: Tue, 05 Jul 2016 07:27:46 GMT
Server: nginx/1.9.3 + Phusion Passenger 4.0.57

<!DOCTYPE html>
<html>
<head>
<title>We're sorry, but something went wrong (500)</title>
<style type="text/css">
body { background-color: #fff; color: #666; text-align: center; font-family: arial, sans-serif; }
div.dialog {
margin: 3em auto 0 auto;
}
h1 { font-size: 100%; color: #f00; line-height: 1.5em; }
</style>
</head>

<body>
<!-- This file lives in public/500.html -->
<br><br>
<img src='/assets/thingspeak_logo_white.png' width='200' height='35' style='background-color: #022a50; padding: 10px;' />
<div class="dialog">
<h1>We're sorry, but something went wrong.</h1>
<br />
<p>Please send an email to <a href="mailto:support@thingspeak.com">support@thingspeak.com</a> if this problem persists.</p>
</div>
</body>
</html>

July 5, 2016
3:58 am
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sesom
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Hans said
Thanks for reporting. We are working on possible resolutions. In the meantime, if you are able to create new channels, and use them for new data. I know that does not solve every situation, but that is what is possible right now.  

This is how I resolved my problem for 4 channels. But unfortunately you then cannot delete the "old channel", not via the website and not via a curl request. Would be nice if you could fix that problem.

 

Tnx!

July 5, 2016
7:12 am
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WarreN
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Hans said
Thanks for reporting. We are working on possible resolutions. In the meantime, if you are able to create new channels, and use them for new data. I know that does not solve every situation, but that is what is possible right now.  

Hi Hans

Obviously, doing this is a time consuming hassle when you have several fields.

Also stuff in the backend server(s) needs code changing as well beause the channel URL changes when you start using a new one.

Do you think you are talking:

-- Hours

-- Days

-- Weeks

?

Thanks

July 5, 2016
3:14 pm
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Vinod

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This issue is resolved. Please try the clear channel/delete channel workflow and let us know if you are seeing issues.

Thanks,
-Vinod

July 5, 2016
3:36 pm
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0xFF
Poland, Kwidzyn

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Works for me.

Thanks 😉

July 5, 2016
4:19 pm
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sesom
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Vinod said
This issue is resolved. Please try the clear channel/delete channel workflow and let us know if you are seeing issues. 

 

Thanks Vinod, works for me also. 

 

Klaus

July 6, 2016
8:03 am
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WarreN
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Vinod said
This issue is resolved. Please try the clear channel/delete channel workflow and let us know if you are seeing issues.

Thanks,
-Vinod  

Thank you so much - it works now.

Interestingly, I have Firefox on two machines (Windows and Linux). Both have Firefox version 47. The windows one does work and clears the data.

 

The Linux one gives you the popup "Are you sure you want to clear this channel?" but when you click it nothing happens....

Thanks again

July 6, 2016
10:44 am
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mr-sgabuzen
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Thanks so much!! Now it's working! 😉

December 21, 2019
4:13 pm
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jokuder
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Hi, I have exactly the same issue: "Clear channel" button doesn't work. Any help?

December 23, 2019
9:57 am
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Vinod

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If your channel has a lot of points, it might take a while to clear.

Can you post the CHANNEL_ID of the channel you are trying to clear?

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