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September 9, 2018
2:29 pm
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fmarzocca

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Forum Posts: 18
Member Since:
July 24, 2018
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Hi,
since a week my TS web page in the browser keeps me logged in for no more than 2-3 hours, then I have to login back again. This behaviour is different than before, when I was able to keep logged in for several days. It is quite annoying. Safari on Mac OSX.

Fabio

September 10, 2018
6:53 am
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Vinod

MathWorks
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Forum Posts: 339
Member Since:
May 1, 2016
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Hi Fabio,

As a security measure we reduced the timeout when you stay logged in. One way you can stay logged in is to keep a ThingSpeak channel of one of your channels' page open after you have logged in. This would keep you logged in until you explicitly hit the log out button. Note that I would not recommend doing this on a public computer or on a computer that is shared as someone can change your account settings, delete your channels, etc. which is not reversible.

-Vinod

September 10, 2018
2:22 pm
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fmarzocca

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Forum Posts: 18
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July 24, 2018
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hi Vinod,

this is exactly what I am doing: keeping a channel page always open. But when I come back to it and hit refresh, I have to login again if more than 2 hours passed.

September 10, 2018
2:38 pm
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Vinod

MathWorks
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Forum Posts: 339
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May 1, 2016
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Is your computer going to sleep in the 2 hours? Is the web browser window somehow optimizing to not do page requests? What web browser are you using?

If you send me an email to vcherian (at) mathworks (dot) com, we can look at it in more detail and potentially set up a phone call with screen share.

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