Login problem | General

The ThingSpeak community site has been upgraded to a new site. This site is currently in read-only mode. You can ask questions or post and read discussions on the new site.

November 12, 2018
1:29 pm

Llaves

Silver

Members

Forum Posts: 7

Member Since:
July 29, 2017

Offline

When I try to login to Thingspeak I enter my email address on the login screen, hit enter. The next screen has a box pre-filled with my user name, not my email, then a blank box for the password. But apparently the first box needs to contain my email address and is not editable. I'm using Firefox, tested in safe mode with all plug-ins disabled, no VPN. When I tried with Chrome, the first time I logged in the email box on the second page was blank, so I filled it in and was able to sign in. The next time I tried it was pre-filled, though unlike FF, it was filled correctly.

How do I fix the login page on Firefox?

November 12, 2018
5:33 pm

cstapels

Moderator

Members

Moderators

Forum Posts: 885

Member Since:
March 7, 2017

Offline

In Firefox, select the 'open menu' hamburger icon in the upper right (see images) .
then select 'Options', then 'Privacy and Security', and finally 'Saved Logins'.
Edit the email, or password for 'login.mathworks.com' as desired.
Not sure the images are cropped right, please let me know if this helps.

Attachments

firefox_fix1.png (30 KB)
firefox_fix2.png (31 KB)

November 12, 2018
7:05 pm

Llaves

Silver

Members

Forum Posts: 7

Member Since:
July 29, 2017

Offline

This is not a saved login issue. I use saved logins all the time with no problem. If you don't like the choice, you can just type over it. In this case, the value is being sent from the Thingspeak side of things and can't be edited.

November 12, 2018
7:25 pm

Vinod

MathWorks

Members

Forum Posts: 342

Member Since:
May 1, 2016

Offline

Actually, this is a bug in Firefox, specifically its password manager. Try this:

1) Fill out the form in https://thingspeak.com/login and hit next
2) On the next page, right click on the element which has a username (instead of the email address that you typed up) and hit inspect element
3) Note that the value there is actually the email address you entered in in (1), however, what is displayed by Firefox is a saved login

What CStapels gave you is a workaround to the bug in Firefox where the saved login is replaced with the email address so that is what gets displayed and sent to the MathWorks servers when you hit the "Login" button.

This also explains why you do not see this problem in any other browser, except Firefox.

November 12, 2018
7:32 pm

Llaves

Silver

Members

Forum Posts: 7

Member Since:
July 29, 2017

Offline

Editing the password in the manager screen didn't work, but deleting it did.
Thanks

Forum Timezone: America/New_York

Most Users Ever Online: 166

Currently Online:
34 Guest(s)

Currently Browsing this Page:
1 Guest(s)