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hkuehn
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December 6, 2017 - 4:38 am
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Hi,

I ran out of messages and waited until the year was over. Shouldn't I be able to write again values to my channel? It still shows "You have run out of messages as of: October 26, 2017.  But under "my account" free messages start date 2017-12-05 is shown.

Thanks in advance

Henning

 
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Vinod

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December 6, 2017 - 5:20 pm
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If your free messages start date is 2017-12-05, unless you have used up 3 million messages in two days (very very unlikely), you should be able to update your channel. 

Can you log out of ThingSpeak, log back in and confirm that the message about having run out of messages is gone? Can you try updating a test channel with a single GET using your browser - does that update your channel?

If the answer to either of the above two questions is 'no', please send me an email vcherian(.at)mathworks (.com) and we can set something up to investigate this.

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hkuehn
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December 7, 2017 - 7:44 am
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Hi,

thank you very much for your reply. I have logged out and in again and tried updating with my arduino device as well as by using the brouwser but without success. It still says 3000000 messages remaining and "You have run out of messages as of: October 26, 2017" I will write a mail with the screenshot to that email.

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hkuehn
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December 7, 2017 - 12:33 pm
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Vinod has cleared the cache. Now everything works well! You are doing a great job, thank you very much!!!

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