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Can't log into Thingspeak
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rberkelm

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January 24, 2018 - 5:47 am
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For the past few days I have not been able to log into my Thingspeak account. Not from my desktop, not my phone. I get to the first page which shows the user name login. I enter my email address and then instead of taking me to the pwd screen, it shows an almost blank screen and hangs. Anybody know what is going on? My public channels are still alive and well and my IoT devices are still posting data ok.

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Vinod

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January 24, 2018 - 7:54 am
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Are you using a VPN service? If so, could you turn off the VPN and see if you are able to log in?

We've also seen some browser plugins cause problems. If you would rather not uninstall or disable the browser plugins, can you try a different browser?

If you're still unable to log in, could you send details about the browser you are using, the OS platform you're on, and a screenshot of the page?

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rberkelm

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January 25, 2018 - 5:03 am
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No VPN service here. However, it does seem to be related somehow to Chrome. I can log into ThingSpeak fine using IE, but not Chrome using either my laptop or desktop. Forget what I said about the phone. That was a different issue. I've disabled all the Extensions in Chrome but still no luck, even after a reboot. To my knowledge I haven't changed any configuration on either the laptop and desktop. This issue has only just cropped up in the last few days.

I'm running Windows 7 32-bit on the desktop and Windows 7 64-bit on the laptop, both use Chrome as the default browser.

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rberkelm

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January 25, 2018 - 5:35 am
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BTW, I've been trying to post a screenshot, but I can't figure out how! Under Insert/Image I see a dialog box that wants text. I entered the url of the saved image but it doesn't seem to find the image.

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rberkelm

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January 29, 2018 - 7:56 am
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Have upgraded my desktop to Windows 10 (32-bit), but still no success in logging in via Chrome. Any suggestions (other than using the dreaded IE)?

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Vinod

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January 29, 2018 - 8:19 am
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I'm able to login using Chrome Version 64.0.3282.119 (Official Build) (64-bit). 

Could you tell me what version of Chrome you are using?

If you could reach out to vcherian (at) mathworks (dot) com we can schedule a screen share session to debug the issue.

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rberkelm

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January 31, 2018 - 7:11 pm
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My issue is now resolved - thank you so much Vinod - your blood is worth bottling!

For anyone else having similar issues, try opening an "incognito tab" on your Chrome browser, then connect to ThingSpeak and log in. If you are successful, as I was, this might indicate a problem with bad cookies. The fix for me was clearing all cookies and browsing history.

Thanks for the great help and patience!

Ray

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